Refund and Replacement Policy

Effective / last updated: 24 August 2026

LN Pharmaceuticals aims to deliver every LN Ayurveda order correctly and in good condition. This policy explains when a refund or replacement may be provided and how payment-related refunds are handled.

Eligible Refund or Replacement Claims

Please contact us within 48 hours of delivery if the parcel contains a product that is damaged, leaking or broken, or if the product supplied is different from the product ordered. Provide your order reference, registered phone number and clear photos or video showing the issue and packaging.

Resolution of an Eligible Claim

After reviewing the evidence and order details, we may offer a replacement/exchange at no additional product cost or approve a refund, depending on the circumstances and product availability. We will communicate the resolution using the contact information supplied with the order.

Failed, Pending or Duplicate Payments

Online payments may be processed through authorized payment service providers, including PhonePe. If a payment is shown as failed or pending but money appears to have been debited, do not make repeated payments for the same order without checking the transaction status. Contact LN Pharmaceuticals with the payment/order reference. Where the payment provider confirms that a reversal or refund is due, processing is subject to the provider and bank settlement timelines.

Refund Method

Approved refunds are returned to the original payment method used for the transaction. We do not ask customers to disclose UPI PINs, card PINs, CVVs, internet-banking passwords or OTPs to receive a refund.

Non-eligible Requests

General refunds for change of mind after delivery are not accepted for wellness products. Products that have been opened, used or tampered with are not ordinarily eligible unless the verified issue concerns damage, leakage, incorrect supply or another right available under applicable consumer law.

Returns

Where physical return of an eligible product is required, LN Pharmaceuticals will provide instructions after the claim is reviewed. Please do not send products back without contacting us first. See our Return Policy.

How to Request a Refund or Replacement

Contact us using the details below with your order number/reference, name, phone number, reason for the request and supporting evidence. We will review the request and communicate the next steps.